Are you in a rule-setting, by-the-book type of organization? Or recruiting for the type that relies on open communication and a verbal commitment to deliver on promises? Though it may seem like Service Level Agreements (SLAs) for talent acquisition naturally fit well with the first scenario and not at all with the second, that’s really not the case.
Wherever your company falls on the formal-informal culture continuum, if you’ve dismissed the idea of using SLAs in hiring, it’s time to reconsider. SLAs have been catching on with in-house talent acquisition teams (i.e. your competitors) in the last few years after their debut as a recruitment process outsourcing best practice.