In this digital age, when texts and emails often replace a phone call, employers now value verbal communication as the most important skill in job candidates. NACE's latest Job Outlook reports that employers rated verbal communication skills above teamwork and the ability to make decisions and solve problems, the two skills that tied for the top spot in 2015. In healthcare settings, employers make verbal communication skills a priority since increased communication by nurses has been linked to more positive patient outcomes and reduction in medical errors. To better evaluate job candidates’ verbal skills, many healthcare recruiters now rely on video interviewing technology as part of their hiring process.
A Verbal Skills Focus in Screening
When verbal communication is a make-or-break skill, as it is for nursing roles, on-demand video and voice interviewing is both efficient and effective for screening candidates. Recruiters create a set of job-specific questions, and candidates provide recorded responses. On a question-by-question basis, recruiters can allow candidates unlimited time or a set time to answer. They can choose to offer the re-record option or not for questions designed to illuminate candidates’ quick-thinking abilities. Recruiters may also include common patient scenarios to see how candidates’ respond verbally to a patient’s concerns.
A video interviewing platform that’s purpose-built for hiring makes it easy for healthcare recruiters to quickly view and rate each candidate’s responses, and then forward the top candidates on to the rest of the hiring team. Nurse candidates appreciate on-demand video and voice interviewing too, as it allows them to respond by smart phone, tablet or PC at a time that fits into their work schedule.
Get a Well-Rounded Look at Communication Skills in Live Video Interviews
Though verbal capabilities are a top priority for nursing roles, healthcare recruiters are also looking for non-verbal communication skills, attentive listening and the candidate’s ability to develop personal rapport. Just as with on premise interviews, live video interviews offer healthcare recruiters the opportunity to evaluate candidates for nursing roles in all three areas. However, live video interviews have added advantages: shorter lead times in scheduling the interview, no travel for candidates, and the capability to have more hiring decision-makers present with a panel interview. The net results are greater speed to hire, greater convenience, and a positive experience for nurse candidates.
Looking for “Fit” in a Collaborative Workplace
With changes in the healthcare landscape and new best practices in patient care, nursing is an increasingly collaborative role. When interviewing nurse candidates, healthcare recruiters and hiring managers are looking for “fit” with a team or department. Verbal skills are critical for collaboration, and the hiring team is also assessing a candidate’s level of self-awareness, his or her ability to adapt to change and desire to learn and grow. With live video interviewing, recruiters can bring the hiring manager and colleagues into the hiring process earlier than with traditional interviewing to help assess fit. This also gives candidates an opportunity to meet their potential new supervisor and peers so they can make a more informed decision if and when the job offer is extended.
Video Interviewing Technology Built for Healthcare Hiring
Montage is a leading provider of video and voice interviewing solutions for healthcare organizations. Our platform is purpose-built to handle the specific challenges of healthcare hiring so our clients can secure the talent they need to outpace their competition. To find out what leading healthcare organizations say about their adoption of video interviewing technology, download The Healthcare Buyer’s Ultimate Guide to Video Interviewing. Or, request a free live demo today!
Michele Ellner is the Director of Marketing for Montage and has worked closely with recruiters and talent acquisition professionals throughout her career. She markets for the most mature video interviewing solution available, purpose-built to transform the hiring experience one smile at a time. Michele has focused her career on talent acquisition technology, staffing, HR services and outsourcing for over 20 years. Reach Michele at firstname.lastname@example.org or follow her @ellnerellner.