I recently had the opportunity to participate in a Candidate Experience workshop put on by The Talent Board, the group responsible for the CandE Awards. At the workshop, Talent Board chairman Elaine Orler shared a number of findings from the 2014 Candidate Experience surveys. It was eye-opening to see what matters to candidates, what makes them feel positive, and what completely turns them off to a company and job opportunity. Montage has done some candidate research as well. I'd like to share some of our key learning with you.
We've found that with every job opening, there will always be candidates who voluntarily withdraw from the hiring process. It doesn’t necessarily mean they were unhappy with the experience. Their withdrawal might have been related to salary differences or another opportunity that was a better fit. However, when candidates withdraw because they feel disrespected or unheard, that’s another problem entirely.
More and more companies are turning to video interviewing as they look to enhance their candidate experience. When integrated into your hiring work flow, video interviewing can help to alleviate many of the common complaints about the traditional hiring process that cause candidates to withdraw.
Is Your Process Too Slow?
Once candidates submit their resume, how long is it before they hear from you? What’s the period of time between a completed interview and your candidate follow up? If your hiring team “goes dark” for extended periods of time, you are likely to lose candidates, either to new opportunities, or because they simply became tired of waiting.
Integrating on-demand video interviewing into your organization’s hiring work flow can speed up the process and minimize wait times. Scheduling and completing a phone screen can take days. You have to connect with the candidate, find a time that works for both of you, then complete the interview itself. Instead, ask candidates to complete an on-demand video interview. They can complete the interview when it’s convenient for them, without having to take time off from their current job. Completed interviews take only minutes to review, and promising candidates can be immediately forwarded to your hiring manager. With on-demand video interviewing, there's no need to wait for an entire round of interviews to be completed, or for schedules to align for a meeting.
Are There Too Many Rounds of Interviews?
Have you ever wondered how many rounds of interviews can take place before a candidate starts to lose interest in an opportunity? Montage asked 200 active job seekers this very question. Sixty-seven percent said more than three is too many, while 41% said if they are asked back for more than two rounds, they might start to lose interest. If your hiring process is long due to a large number of interviews, you will likely lose candidates along the way.
To alleviate this issue, make the most of your candidates' time. If you ask them on site for a series of interviews, and one member of your hiring team is traveling, don’t ask candidates to return for another interview. Instead, bring in the missing team member through live video interviewing. If you'd like to interview candidates located out of town, use live video interviewing instead of asking them to take time out of their schedule to travel.